lucky-mate-australia.com is a small editorial site covering one offshore casino. Our material comes from the operator’s terms, the public registers and independent reviews, and when readers show us that something has changed, we fix the page. Below you’ll find how to reach us, and also the questions we can’t answer, since we have no access to the casino.
Arrived from a search? The Lucky Mate review home sums up everything we have checked so far.
How to reach us
We only use email: [email protected]. Every message gets read, and replies usually go out within three business days, Sydney time. This site has no phone line or live chat. We also never make first contact with readers through social media or messaging apps.
| Your question | Who handles it | How to reach them |
|---|---|---|
| A figure on our site looks wrong or out of date | Us | [email protected] |
| Privacy request about an email you sent us | Us | [email protected] |
| Deposit, withdrawal, bonus or verification problem | Lucky Mate support | Live chat or [email protected], 16:00–10:00 GMT+11 |
| Gambling is causing harm | Gambling Help Online | 1800 858 858, 24/7, gamblinghelponline.org.au |
What helps us fix an error
Of everything readers send, corrections help us most. Name the page and the sentence, describe what you saw at the casino, and say when you saw it. A screenshot of the cashier or the terms page is ideal, with your name, balance and account number cropped out. We then check the claim against the operator’s pages and the registers. If it holds up, the page is updated and the affected section gets a new date.
Paying us won’t change a verdict, remove a criticism or get a guest review published, and we don’t answer requests of that kind.
What we cannot do
We don’t run Lucky Mate, and no casino account is visible to us. So we can’t:
- speed up, approve or cancel a withdrawal;
- reopen a locked account, reset a password or change verification status;
- credit a bonus, free spins or a promo code;
- settle a dispute between you and the operator.
All of that goes to the operator directly. Its support team is on 16:00–10:00 GMT+11 every day and says it handles requests within three hours. Save your chat transcripts and emails: if a dispute drags on, they will be the only evidence you have.
Please never send us identity documents, bank statements, card numbers or passwords. We have no use for them, and anyone asking for documents in our name isn’t us.
Your details
If you email us, we keep your name, address and message so we can reply and track corrections, for up to 24 months after your last message, unless you ask us to delete them sooner. The full rules, including your rights under the Australian Privacy Principles, are in how we handle your details.
The person who reads your message, and the method behind the site, are described on the page about who writes this site.
Before you write about gambling harm
If gambling is the reason you’re writing and it no longer feels like entertainment, call Gambling Help Online on 1800 858 858 before anything else. The service is free and confidential, and someone answers at any time of day or night. Lifeline answers on 13 11 14, and 13YARN on 13 92 76 puts you in touch with Aboriginal and Torres Strait Islander crisis supporters. Our site is meant for adults aged 18 and over.